Return, Refund & Cancellation Policy

Last Updated: June 2026

At Visionforsoft, we specialise in the sale of digital software, activation keys, subscriptions, and related digital products. As these products are delivered electronically and can be used immediately upon receipt, our return, refund, and cancellation policies differ from those applicable to physical goods.

1. Nature of Products

All products sold on Visionforsoft.com are digital products delivered electronically via email and/or WhatsApp. Once delivered, these products are considered consumed and cannot be physically returned.

2. Delivery Policy

  • Orders are delivered digitally to the email address and/or WhatsApp number provided during checkout.
  • Most orders are delivered instantly within a few seconds of successful payment.
  • In rare cases, delivery may take up to 24 hours due to verification procedures, technical issues, or manual processing requirements.
  • Customers are responsible for providing accurate contact details. Visionforsoft shall not be responsible for delivery delays resulting from incorrect information submitted by the customer.

3. Cancellation Policy

  • Orders may only be cancelled before the digital product or key has been delivered.
  • Once the product key, activation code, or subscription details have been sent via email or WhatsApp, the order is considered fulfilled and cannot be cancelled.

4. Return Policy

Due to the nature of digital products, returns are not accepted once delivery has been completed.

Returns will not be accepted for:

  • Incorrect product selection by the customer.
  • Compatibility issues with the customer’s device or operating system.
  • Customer’s lack of technical knowledge or inability to use the product.
  • Products that have already been activated, redeemed, or used.

5. Refund Policy

Refund requests will only be considered under the following circumstances:

A. Non-Delivery of Product

If the purchased product is not delivered within the committed timeframe and our support team is unable to complete the delivery, a full refund will be issued.

B. Invalid or Non-Working Product Key

If a key is proven to be invalid or non-functional:

  • We will first attempt to provide a replacement key.
  • If a replacement is unavailable, a full refund will be processed.

C. Duplicate Payment

If a customer is charged multiple times for the same order, the excess amount will be refunded after verification.

6. Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect product purchased by the customer.
  • Change of mind after delivery.
  • Activated, redeemed, or used keys.
  • Compatibility issues with customer hardware or software.
  • Failure to meet system requirements.
  • Delays caused by incorrect contact details provided during checkout.
  • Misunderstanding of product features that were clearly described on the product page.

7. Refund Processing

  • Approved refunds are processed within 48 business hours.
  • Refunds are issued to the original payment method used during purchase.
  • Depending on the payment provider or banking institution, the refunded amount may take 3–7 business days to appear in the customer’s account.

8. Support & Issue Resolution

Customers must report any delivery or activation issue within 24 hours of receiving the product.

For assistance, contact:

Visionforsoft Support

Our support team is available to assist customers with activation and product-related issues.

9. Customer Acknowledgement

By placing an order on Visionforsoft.com, you acknowledge and agree that:

  • You have carefully reviewed the product description and system requirements.
  • You understand that digital products are non-returnable once delivered.
  • Refunds are only available in the specific circumstances outlined in this policy.
  • Visionforsoft reserves the right to verify all refund claims before approval.

If you have any questions regarding this policy, please contact our support team before making a purchase.

Visionforsoft